Supervisor (Account Supervisor Equivilent)

Spool is looking for a Supervisor (Account Supervisor equivalent) to join our team in Chicago, IL. This role will work within the food, beverage and CPG spaces and will be responsible for managing key accounts and supporting others. This role will be have a high focus on consumer media relations and story development for brands within the food, beverage and CPG spaces.
Our ideal candidate is highly proficient and enthusiastic about all aspects of media relations, with the ability to find, develop and tell a strong and engaging story that hooks media – and consumer – interest on behalf of our clients. You’ll both run key accounts and support some others, allowing you to work across Spool’s exciting client portfolio and alongside awesome colleagues. You’re able to manage both up and down and be a trusted leader for our clients to work with closely. You will be a strong writer, trend spotter and creative brainstormer who isn’t afraid to share ideas and opinions, and you will also be a great team player who knows how to link arms and work across practices and disciplines to develop great work together (and have some fun and laughs along the way!).
The Supervisor (AS) is responsible for the supervision of account work performed by junior staff and and will demonstrate the ability to manage up, as well as manage across with peers and mentor account team members. You will learn and begin working with an entrepreneurial mindset, which is a valuable and unique aspect to Spool’s approach and positioning. 
About Spool:
Spool was just named the Fastest Growing Agency, Globally, by PRovoke media among over 250 global agencies. Spool was founded on the belief that the world doesn’t need another agency, but perhaps it could use a new type of agency. We embrace a startup mindset that pushes our work and its impact for our clients growth. We also have a lot of fun along the way. If you’re ambitious and eager to grow your career, there’s not better time and place than as Spool. We have always offered lots of flexibility (well before Covid), every employee gets lots of time off, paid holidays (16 for 2021), Summer Fridays, benefits and access to profit sharing. 


Expectations for everyone at Spool:

  • Embrace and cultivate an entrepreneurial mindset in everything we do

  • Lead with curiosity and critical thinking– ask probing questions; anticipate and address barriers, challenges and needs

  • Rather than checking boxes, think forward to the larger role and implications our work has on our clients’ business, growth and industry

  • Fluent in business acumen; understand the way our work impacts our clients’ business beyond marketing and communications.

  • Proactive, solutions-oriented always. With any hurdle, provides an option towards solutions

  • Elasticity- rigidity and inflexibility will break

  • No ego, no drama. Nope, nope, nope. 

  • The promise of mutual respect and partnership to everyone at Spool and every client.

Role Overview:

  • Brings value to clients by passionately and professionally representing Spool on a day-to-day basis. 

  • Trusted partner and point of contact for clients partnering with account leadership to deliver operational discipline and deliver excellence, speed to market, resource optimization, and profitability management to their business(es). 

  • Strong commercial abilities and business and financial acumen. 

  • Highly organized and accountable account leaders, who are able to build relationships and collaborate with/draw on the expertise of all Spool’s capabilities. 

  • Constantly striving to solve our client’s larger business problems, not just the immediate request at hand. 

  • Acts courageously and with conviction and collaborates with/draws on the expertise of all Spool’s capabilities.

  • Manages client objectives, expectations and timelines and communicating changes/directions to internal team members

  • Influences the efficiency and quality of work and advocates for the agency/client relationship

  • Effectively presents work, plans and recaps in a live and digital way

  • Understands staffing and scoping requirements

  • Supports the client budget to manage costs and deliverables as well as staffing resources

  • Owns project management/workflow system data entry and reporting

  • Identifies potential project risks and develops contingency plans

  • Serves as a mentor/coach and/or direct manager to more junior team members and supports the development of these team members. 

  • Demonstrates the ability to supervise and delegate tasks appropriately. 

  • Develops and maintains high levels of team effectiveness (trust, communication, collaboration, productivity, diversity, engagement)

  • This includes supervising staff to ensure balanced workload across the team, along with all information needed to complete tasks by deadlines, along with growth opportunities

  • Effective writer who leads execution of press materials such as press releases, Q&A’s, executive leadership communications, statements, etc. 

  • Serves as the liaison and point of contact for all interagency teams (social, creative, media buying)

  • Supervise media for issue awareness and coverage on key topics and provide updates to key executives


  • Requirements:

  • Minimum of 6 years of relevant experience in communications and public relations

  • Bachelor's degree preferred

  • Prior experience in an agency environment strongly preferred

  • Strong business acumen and familiarity with the food and CPG and beverage brands

  • Track record of expertly counseling clients across a range of food and beverage subsets to manage issues and meet business goals based on a deep understanding of the media, regulatory and stakeholder landscape.

  • The ability to act as a daily client contact and to be responsible for client-related finance management, including managing large projects within budget.

  • Demonstrates excellent writing, editing, and presentation-development skills; project management skills; and consultative skills (including effective questions, critical thinking, client management and framework and methodology application)

  • Possesses strong understanding of how to communicate with teams and work from both client and agency sides

  • Strong track record of leading programs across internal and external channels (e.g., media relations, social, owned)

  • Solid knowledge of industry best and emerging practices

  • Experience or aptitude for methodology or service development

  • Please email your resume, cover letter to if interested in applying.