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Who We Are

Spool is an independent PR and communications agency that elevates brands by shaping culture, defining categories and delivering results. If you have an entrepreneurial mindset, want to make a real impact and are hungry to shape both your career and the future of an agency, Spool might be the place for you.

 

Working at Spool

At Spool, our values guide how we show up every day. Our commitment to authenticity, curiosity, agility, impact, and accountability creates an environment where people are trusted to do great work and supported as they grow.

• We ask smart questions and value different perspectives

• We share feedback with intention and use it to strengthen our work

• We collaborate openly, contribute ideas freely, and work without ego

 

Everyone at Spool plays an active role in shaping our culture, our work, and our growth. We believe strong teams are built on trust, shared accountability, and a genuine commitment to doing excellent work together. Our approach empowers people to build meaningful careers while delivering work we’re proud of, for our clients and for each other.

 

Role Overview

We’re hiring a Senior Account Supervisor to join our team in Chicago. In this role, you’ll lead day-to-day client relationships while driving the strategic development and execution of integrated earned media programs and other client projects. You’ll oversee multiple accounts, guide team members and play a key role in shaping ideas that break through and develop maximum business impact. This role is right for you if you’re a strategic thinker, a natural leader and a role-up-your-sleeves kind teammate. You're someone who connects big-picture thinking with smart execution, confidently counsels clients and elevates the work of those around you.

 

What You’ll Do
Strategy, Media and Storytelling

• Lead the development of strategic earned media programs that align with client business objectives and KPIs

• Shape compelling narratives, campaign concepts and messaging frameworks across clients

• Drive proactive media strategy and outreach, securing high-impact coverage across consumer, lifestyle, business and trade media.

• Identify timely opportunities and trends that influence client industries and shape proactive ideas

• Integrate influencer, partnership and cultural moments into broader storytelling strategies

• Provide senior-level oversight and direction on media approach, ensuring quality and effectiveness of outreach
   

Content & Materials

• Oversee and actively contribute to the development of high quality media materials, including pitches, press releases, key messaging documents, executive communications and thought leadership

• Ensure all materials are strategically sound, insight-driven and aligned with client voice and objectives

• Lead development of presentations that clearly articulate strategy, ideas and results to clients

• Provide editorial oversight and constructive feedback to elevate team output

 

Event & Campaign Execution 

• Oversee planning, development and execution of integrated campaigns, events and activations

• Ensure programs are aligned to strategy, delivered on time and on budget and tied to measurable outcomes 

 

Client / Account Leadership

• Serve as trusted day-to-day client lead across multiple accounts, confidently managing expectations and providing strategic counsel

• Oversee and manage account plans, timelines, deliverables and measurement frameworks to ensure seamless execution

• Lead development of client monthly, quarterly and /or annual plans and performance recaps 

• Manage account finances at a working level, including budgets and out-of-pocket tracking, scopes, staffing projections

• Identify opportunities for organic growth and contribute to expanding client relationships

 

Team Leadership and Development 

• Manage and mentor  junior team members, providing clear direction and coaching

• Delegate effectively and ensure strong collaboration, productivity and morale

• Help develop talent by elevating strategic thinking, writing and media relations skills across the team

• Model agency values and contribute to a positive, inclusive and high-performing culture.

 

Agency Contribution

• Actively contribute to new business efforts, including networking/making connections with potential clients, conducting research and contributing to development of proposals and pitches

• Bring forward and execute ideas that help drive agency thought leadership, visibility and growth

• Collaborate with finance, operations and creative team to deliver integrated solutions

• Stay ahead of industry trends, media landscape shifts and emerging technologies, including AI

 

What We’re Looking For

 

Experience & Skills

• 6-8+ years of experience in public relations (agency experience preferred but not required)

• Proven ability to successfully manage multiple accounts and manage client relationships with confidence

• Strong strategic instincts and experience developing integrated communications programs

• Exceptional writing, editing and storytelling skills

• Strong presentation skills with the ability to build influence and trust with clients and agency partners

• Demonstrated success securing high-impact media coverage and leading media strategy

• Experience mentoring and managing junior team members

• Excellent project management and organizational skills - comfortable juggling multiple priorities

• Experience with budgeting, scopes and account financial management

• Proficiency in using a media monitoring and data analytics tool like Muckrack, Meltwater and Cision

• Experience with influencer program strategy, contracting and overall management

• Understanding of how to leverage AI with a human-first approach to drive efficiency and effectiveness

• Passion for food, beverage, culture and storytelling

 

What We Offer 

• Competitive medical, dental and vision plans

• Generous paid time off, including vacation, sick time, company holidays, parental leave (maternity, paternity and adoption) and a sabbatical program for eligible full time employees

• 401k with company match

• Flexible Spending Accounts

• Growth and development opportunities 

• Flexible hybrid approach that allows us to come together in the office to build connection, enable collaboration and foster community, while also offering remote workdays to support balance and wellbeing

• Onsite fitness center 

 

*Thank you for your interest in working at Spool. As you look at open positions, if you see any that you may not meet 100% of the qualifications for but believe you could be successful within, please apply anyway. Data shows men will apply for jobs when they meet approximately 60% of a position's criteria, yet women and other people systematically marginalized tend to apply only if they meet every requirement. At Spool, we want builders, dreamers, workers and critical thinkers; if you believe you can thrive in this role, even if you don't check every box of the position's criteria, please apply. We are committed to considering all candidates including those with diverse employment backgrounds and experiences (and tell you what, we'd hire someone who worked retail or hospitality over a fancy schmancy internship any day). Whether you're new to PR and marketing or returning to the workplace after a gap, or you're ready for the next chapter in your career, we would love to consider you as part of our team at Spool.